Shop Star Style's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
To receive answers to any questions you might have, you're always welcome to call us at our listed toll-free number during the hours of 9AM - 6PM PST Monday through Friday.
Making payment is very easy. Please follow the following instructions to make payment for your order.
Western Union, AlertPay, Monneybookers, Money Order, Certified Check or Personal Check Payment:
**If you are paying with your credit card or bank transfer, we accept Moneybookers. You can make the payment at www.moneybookers.com. If you do not have an Moneybookers account, you can create one here:
https://www.moneybookers.com/app/?rid=2270856
**If you are paying with your credit card or bank transfer, we accept Alert Pay. You can make the payment at www.alertpay.com. If you do not have an Alert Pay account, you can create one here:
We have found a way to save you more money! You can get up to a 25% discount by providing payment by western union money wire. The best news is it is so simple!
Western Union sliding scale discount:
Orders of $0-$2000 15% discount Orders of $2001-$5,000 20% discount Orders of $5001+ 25% discount
Please use select check/money order when placing your order for instructions on how to send your funds with Western Union.
How to make your payment:
Please follow the instructions provided after ordering on the website as to where to send the money.
Customers from many countries can send western union payment online by credit card at www.westernunion.com.
**Please note: It will be cheaper to make your payment at your local western union office rather than using the online service. You can find western union service in almost every post office around the world. Log on to www.westernunion.com to find the office nearest you.
**Money Order or Certified Check
Please obtain the Money Order or Certified Check with the total amount of your purchase from any bank (Money Order or Certified Check), post office (Money Order Only) or any agency that can issue Money Orders. Money Order or Certified Check does not have to clear first for us to send your order. So there is no wait period.
**Personal Check (U.S. customers only)
If you wish to send a personal check, we will have to wait until it clears first and beware that it might take up to two weeks for one personal check to clear.
--Make sure to include the following information on a small note--
Order Number
First and Last name in which the order was placed under
What Next?
Once the payment is received and cleared. Your order will be shipped within 3 business days. Then you will receive your order in 3 to 7 business days.
A tracking number will be provided in the confirmation email that will be sent to you after we ship.
FAQ
Q: How can I view the status of my order? A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs? A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q: Why are your prices lower than other retail stores? A: We acquire our goods through direct bulk purchases, special promotions, overstocks and by teaming up with top worldwide distributors of brand name products. This enables us to you offer you a wide selection of products at a substantially lower prices. We also offer exclusive hard-to-find products, such as limited editions and seasonal lines.
Q: Are there any taxes / duties imposed on orders? A: All ShopStarStyle.com orders are tax free and duty free. There are no hidden charges or fees accompanied with your order.
Q: Does ShopStarStyle.com offer international shipping? A: Yes! We offer low cost standard shipping "Delivery within 7 - 10 business days" to all countries worldwide.
Q: Is there a Money Back Guarantee? A: If you are not pleased with your order, you may return it under our return policy within 14 days of delivery for a full refund.
Q: Where do you ship to? A: ShopStarStyle.com ships to all countries worldwide.
Q: Why shop with ShopStarStyle.com? A: We are able to offer you dramatic price savings, the convenience of shopping online and a dedicated customer service. If you know that spending $2,000 on a handbag or $400 on a wallet is out of your reach, you have come to the right place. We are here to serve your fashion needs at lower prices and superb service.
Q: What does my purchase include? A: Each product displayed on our website is accompanied by tags, serial numbers, authenticity cards and dust bags. These items are exactly as you would receive from your local boutique or department store, but brought to you on ShopStarStyle.com with a savings of up to 70% off.
To obtain the status of an order, enter the confirmation number and click Go!.
